This policy applies to every service NextoBig Private Limited provides, whether it is a monthly retainer, a fixed scope project or a one-off piece of work. It sits alongside our Terms and Conditions.
We sell professional services and the time of a specialist team, not a physical product or a downloadable licence. Once strategy, research, creative, development or campaign management has been carried out, that effort cannot be returned to us. Refund decisions therefore turn on what was delivered, not on how you felt about the outcome.
Most engagements start with an advance or a first month paid up front. The advance reserves team capacity and covers onboarding, account audits, research and strategy. Once that onboarding work has begun, the advance is treated as consumed.
You may cancel a fixed scope project at any time in writing. We invoice for the milestones completed and for work in progress at the point of cancellation, and refund the balance of any advance that has not been earned. If you cancel before any work has started, the advance is refunded in full.
Ad spend, hosting, domain registration, premium plugins, subscriptions and licensed media are paid to third parties. These are non refundable through us and are governed by each provider’s own policy. Unspent ad budget remains in your ad account and stays under your control.
Write to info@nextobig.com with your invoice number, the engagement it relates to, and what you are asking for. Please raise a request within 15 days of the charge or of the cancellation, so we can review it while the records are current.
We acknowledge every request within 3 working days and share a decision within 10 working days. The review looks at the signed scope, what was delivered, time already invested and any third party costs committed. If the case is partly valid we will say what portion we are refunding and why.
Approved refunds are issued to the original payment method and account used for the payment. Processing usually takes 7 to 10 working days from approval, plus whatever time your bank or payment provider needs. Any bank or gateway charges already incurred on the original transaction are deducted.
Please raise a dispute with us before going to your bank. A chargeback filed without contacting us first is treated as a breach of our terms, and we may suspend all work and withhold access and deliverables while the dispute is open.
We may update this policy as our services change. The version in force for your engagement is the one published on this page on the date your proposal was accepted.
Write to us with your invoice number and we will look at it properly.
NextoBig Private Limited
Plot no-9, Shivani Enclave, Tara Nagar, Dwarka, New Delhi 110078
Email: info@nextobig.com
Phone: +91 96671 08785
